We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To initiate a return request, please reply to your order confirmation email or send a message to: support@snoweetshop.com
Returns and Refunds policy
Welcome to the snoweet Returns and Refunds page! We take customer satisfaction very seriously and are committed to providing you with a seamless and hassle-free returns process. On this page, you’ll find all of the information you need to understand our return and refund policy, including our policy guidelines, how to initiate a return, and what to expect after you’ve submitted your request. If you have any additional questions or concerns, please don’t hesitate to reach out to us. We’re always here to help!
How long do I have to return my order?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@snoweetshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@snoweetshop.com
How can I request a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow up to 7 business days for the refund to show up on your account statement. For it can take some time for your bank or credit card company to process and post the refund too.
How do I initiate a return?
To initiate a return request, please reply to your order confirmation email or send a message to: support@snoweetshop.com
Please note that due to the nature of our goods, we can only accept returns in the original packaging. Any returns in custom packaging will not be accepted due to shipping restrictions.
How long is the overall return process?
Please allow up to 7 business days for the refund to show up on your account statement.
Return fees
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.